Public URL: https://coredrive.co.uk/driving-school/cancellations/
Effective date: 20 October 2026
Provider: Hussan Lal, a self-employed driving instructor trading as CoreDrive Driving School. Contact hussanlal@msn.com or 07534 475429. Our service base is Wolverhampton, England.
In this policy, “we”, “us” and “our” refer to the instructor or driving-school business identified above.
You can stop lessons at any time
You can end your lesson contract at any time. You do not have to give 14 days’ notice or keep taking lessons. Tell your instructor in person, by phone, SMS, WhatsApp or email using the contact routes confirmed with your booking. You do not need a reason, a form or our approval.
Ending the contract cancels its remaining appointments and unbooked package hours. If you only want to cancel or move one appointment, please say so. The appointment notice period is 48 hours. It applies only to appointments already booked. It does not prevent you from ending the contract or require notice for unbooked hours.
We refund any amount owed under our Refund Policy. For an ordinary early end to a discounted package, that policy explains valuing completed lessons at the standard hourly rate agreed before purchase, fair deductions and the separate statutory refund rules. Switching instructors does not automatically forfeit unused payments.
Once the refund amount and payment details are agreed, allow up to seven calendar days for processing. We do not delay agreeing the amount unreasonably. An earlier statutory deadline takes priority and is not restarted by our agreement.
Appointments and rescheduling
Please contact CoreDrive Driving School at least 48 hours before the agreed lesson start time to cancel or reschedule without a late-cancellation charge. Contact us in person, by phone, SMS or WhatsApp on 07534 475429, or by email at hussanlal@msn.com. Email notice counts from when it reaches our mailbox, not when we read it; telephone notice counts when you speak to us or, if the number accepts voicemail, when your message is received. If you cannot speak to us or leave a message, please send an SMS, WhatsApp message or email.
SMS or WhatsApp notice counts when the message is delivered, not when we read it. If your message fails to deliver, please use another available contact route. A clear cancellation does not require a reply from us to take effect.
Your instructor reserves working time for each booked lesson, and their diary is arranged in advance. A late cancellation may leave that time unfilled and cause a loss of earnings. If you give less notice or do not attend, we may keep up to the full agreed lesson price from your advance payment or prepaid package balance. We keep the full price only where the slot cannot reasonably be refilled and our resulting loss, after costs saved, equals that price. We take reasonable steps to refill the slot and reduce the charge for replacement income, costs saved or any other reduction in the loss. We do not charge more than the loss reasonably caused by the cancellation or recover the same loss twice. We show any deduction in your payment or package record and do not ask you to pay the same charge again. We explain this charge before you book.
We consider genuine emergencies and reasonable adjustments fairly; you need not send a medical history to make a request. The statutory cancellation rights explained below take priority over this appointment-notice rule.
If you do not attend
If you are not at the agreed collection point at the agreed start time, your instructor will try to contact you using the agreed contact details and normally wait for 15 minutes after that start time before recording the lesson as a no-show. An instructor arriving early does not bring the waiting period forward. If you arrive late and the lesson can still proceed safely, it normally ends at the original booked time unless we agree otherwise.
A no-show may be charged up to the full agreed price for the entire booked lesson, rather than only the 15-minute waiting period. The loss-based calculation above still applies: the full price is retained only where it reflects the resulting loss after reasonable mitigation, replacement income and costs saved. We do not recover the same loss twice. An instructor being late, attending the wrong agreed location or cancelling the lesson does not by itself make you a no-show. Statutory cancellation rights and remedies for our breach take priority.
If we cancel, we tell you promptly and offer a suitable alternative, which you are free to decline in favour of a refund of the amount you paid for that lesson. We do not force a replacement date or impose a charge for our cancellation. Serious safety or eligibility concerns may prevent a lesson from proceeding, but do not automatically justify withholding the entire price.
Your additional 14-day cooling-off right
Some contracts agreed online, by phone or away from our business premises also carry a legal cooling-off right. You can normally use it for 14 days, starting the day after the contract is made. This is a cancellation window, not a requirement to give 14 days’ notice. You can still stop lessons after it ends using the process above. Missing cancellation information can extend the legal window.
To use this right, simply tell us clearly that you are cancelling, using any agreed contact route above. Send your message before the window ends; you need not wait for us to read or approve it. The form below is optional.
We start lessons during the window only if you expressly ask us to, with your request recorded in a form you can keep where required by law. If you then cancel, you may owe only the lawful proportionate price for services already supplied, provided we gave you the required information. We do not apply an ordinary late-cancellation charge or remove your package discount under this route. Our Refund Policy explains the calculation and when no early-service charge is allowed.
The cooling-off right ends on full completion only if you expressly requested an early start and acknowledged beforehand that full completion would end it. One lesson does not by itself complete a package. This never removes your rights if our service falls below the legal standard.
For a qualifying statutory cancellation, we refund without undue delay and within 14 days after the day you tell us you are cancelling, using the original payment method unless you expressly agree otherwise. There is no refund fee. We give you this policy and our Refund Policy with the contract confirmation on paper or by email, in a form you can keep.
Optional cancellation form
Complete and return this form only if you wish to cancel the contract. You may instead give us any other clear statement that you wish to cancel.
To: Hussan Lal trading as CoreDrive Driving School, by email at hussanlal@msn.com.
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: ____________________.
Ordered on: ____________________.
Name of consumer(s): ____________________.
Address of consumer(s): ____________________.
Signature of consumer(s), only if this form is notified on paper: ____________________.
Date: ____________________.
Delete as appropriate.